Terms and Conditions
Effective Date: 8 August 2026
1. Introduction and Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of the website https://cgrbrands.com (the “Website”), which is owned and operated by CGR INFO SERVICES PVT LTD, a private limited company incorporated under the laws of India, having its registered office at Sector 15/418, Vasundhara, Ghaziabad, Uttar Pradesh, India (hereinafter referred to as the “Company”, “CGRbrands”, “we”, “us”, or “our”).
By accessing, browsing, registering on, downloading content from, or otherwise using the Website in any manner, you (“you”, “your”, “User”, or “Client”) acknowledge that you have read, understood, and agree to be legally bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree with any part of these Terms, you must immediately discontinue use of the Website.
These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signature.
2. About the Company and Nature of the Website
The Company provides business consulting services, including but not limited to retail consulting, e-commerce, direct-to-consumer (D2C), quick commerce and dark store strategy, supply chain and warehouse optimization, franchise development, cost optimization, process excellence, Lean Six Sigma implementation, KPI design, corporate training, and related advisory services (collectively, the “Services”).
The Website serves primarily as an informational platform describing the Services, sharing business insights, blogs, downloadable resources, videos, and testimonials, and enabling prospective clients to contact the Company. The Website may also facilitate the sale of digital content, training material, or payment for Services through third-party payment gateways.
All content on the Website is provided for general informational purposes only. Nothing on the Website constitutes a binding offer, a guarantee of results, or professional advice of any kind, unless and until a separate written engagement agreement is executed between you and the Company.
3. Eligibility
By using the Website, you represent and warrant that you are at least eighteen (18) years of age, are competent to contract under the Indian Contract Act, 1872, and, where you act on behalf of a company or other entity, that you are duly authorised to bind that entity to these Terms.
4. User Accounts
Certain features of the Website may require you to create an account. You agree to provide true, accurate, current, and complete information during registration and to keep such information updated.
You are solely and exclusively responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. The Company shall bear no responsibility or liability whatsoever for any loss or damage arising from unauthorised use of your account, whether or not you have notified us of such unauthorised use.
The Company reserves the right, at its sole discretion and without any liability, to suspend, restrict, or terminate any account at any time, with or without notice, for any reason including breach of these Terms.
5. No Professional Advice and No Guarantee of Results
All information, articles, blogs, videos, case studies, downloadable materials, industry data, market projections, and other content available on the Website (the “Content”) is provided for general information and educational purposes only. The Content does not constitute legal, financial, investment, tax, accounting, or any other form of professional advice, and must not be relied upon as such.
Any business figures, market sizes, growth projections, savings achieved for past clients, case studies, or testimonials displayed on the Website are illustrative of past engagements or third-party estimates only. Past performance is not a promise, guarantee, warranty, or representation of future results. Business outcomes depend on numerous factors outside the Company’s control, including market conditions, execution by the client’s own team, competition, regulatory changes, and economic factors.
You acknowledge and agree that the Company makes no representation, warranty, or guarantee, express or implied, that use of the Website, the Content, or the Services will result in any particular business outcome, revenue increase, cost saving, profit improvement, or any other benefit. Any decision you take based on the Content or the Services is taken solely at your own risk and the Company shall have no responsibility or liability for the consequences of such decisions.
6. Consulting Engagements
Any consulting, training, implementation, or advisory engagement between you and the Company shall be governed exclusively by a separate written agreement, proposal, or statement of work signed or accepted by both parties (“Engagement Agreement”). In the event of any conflict between these Terms and an Engagement Agreement, the Engagement Agreement shall prevail solely in respect of that engagement.
The Company’s role is advisory and facilitative in nature. Implementation of any recommendation remains the sole responsibility of the client and its personnel. The Company shall not be responsible or liable for the manner in which any recommendation, strategy, SOP, report, or deliverable is implemented, applied, modified, or interpreted by you or any third party.
7. Payments, Pricing and Taxes
Payments on or through the Website are processed by third-party payment gateway providers (currently Razorpay). By making a payment, you agree to be bound by the terms and privacy policies of the relevant payment gateway. The Company does not collect or store your card, banking, UPI, or other payment instrument details, and shall have no responsibility or liability whatsoever for any failure, error, delay, decline, fraud, or data breach occurring at or attributable to the payment gateway or your bank.
All fees are quoted exclusive of applicable taxes unless expressly stated otherwise. Goods and Services Tax (GST) and any other applicable taxes, levies, or duties shall be charged additionally as per prevailing law and shall be borne entirely by you.
The Company reserves the right to change its pricing at any time without prior notice. Prices applicable will be those displayed or agreed at the time of your order or engagement.
8. Refunds and Cancellations
Except where expressly stated otherwise in writing by the Company or in the Refunds and Cancellations policy published on the Website, all payments made to the Company — including for consulting services, training programs, digital products, and downloadable content — are final and non-refundable.
Digital products and downloadable content are deemed delivered and consumed upon access or download, and no refund, exchange, or cancellation shall be available for such products once access has been provided.
The Company reserves the right to cancel, reschedule, or modify any training program, session, or engagement. In such cases, the Company’s sole obligation, at its discretion, shall be to offer a rescheduled date or a credit; no further liability shall arise.
9. Intellectual Property Rights
All content on the Website — including text, graphics, logos, brand names, trade names, images, videos, downloadable documents, frameworks, methodologies, SOPs, templates, training material, software, and design — is the exclusive property of the Company or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws of India and international treaties.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Content for your personal or internal business reference only. You shall not copy, reproduce, republish, upload, post, transmit, distribute, sell, license, create derivative works from, or commercially exploit any Content without the prior written consent of the Company.
Any unauthorised use of the Content shall entitle the Company to injunctive relief, damages, and all other remedies available in law, and you shall be liable for all losses, costs, and legal fees incurred by the Company in enforcing its rights.
10. User Submissions
If you submit any enquiry, feedback, testimonial, comment, or other material to the Website or to the Company, you grant the Company a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, and display such material for its business purposes, and you warrant that such material does not infringe any third-party rights. The Company shall have no obligation to treat any unsolicited submission as confidential.
11. Prohibited Uses
You agree that you shall not, directly or indirectly:
Use the Website for any unlawful, fraudulent, or malicious purpose or in violation of any applicable law or regulation;
Attempt to gain unauthorised access to the Website, its servers, or any connected systems, or introduce viruses, malware, or other harmful code;
Scrape, crawl, data-mine, or use automated means to access or copy any part of the Website or Content;
Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
Use the Content or any deliverable to compete with, disparage, or harm the Company; or
Remove, obscure, or alter any copyright, trademark, or proprietary notice on the Website or Content.
Any breach of this clause shall entitle the Company to immediately terminate your access without notice and to pursue all available legal remedies, and you shall fully indemnify the Company for all resulting losses.
12. Third-Party Links and Services
The Website contains links to third-party websites, platforms, and services, including but not limited to Udemy, YouTube, LinkedIn, Razorpay, and the GoDaddy website platform. Such links are provided solely for your convenience.
The Company does not own, operate, control, endorse, or assume any responsibility for any third-party website, platform, content, product, service, or policy. Your access to and use of any third-party website or service — including purchase of any course on Udemy — is entirely at your own risk and subject exclusively to the terms and policies of that third party. The Company disclaims all responsibility and liability for any loss or damage of any kind arising from your use of, or reliance on, any third-party website, platform, or service.
13. Disclaimer of Warranties
THE WEBSITE, THE CONTENT, AND ALL MATERIALS AND SERVICES MADE AVAILABLE THROUGH THE WEBSITE ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
To the maximum extent permitted by applicable law, the Company expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, timeliness, non-infringement, and uninterrupted or error-free operation.
The Company does not warrant that the Website will be secure, free of viruses or other harmful components, or that defects will be corrected. You are solely responsible for implementing adequate safeguards on your own devices and systems, and you download or access any material through the Website entirely at your own risk.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND — INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE WEBSITE, THE CONTENT, OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Without prejudice to the foregoing, in no event shall the aggregate cumulative liability of the Company for all claims of whatsoever nature arising out of or relating to the Website, the Content, or these Terms exceed the amount actually paid by you to the Company through the Website in the three (3) months immediately preceding the event giving rise to the claim, or INR 1,000 (Indian Rupees One Thousand), whichever is lower.
You expressly acknowledge that the limitations in this clause form an essential basis of the bargain between you and the Company, and that the Company would not make the Website or Content available without such limitations.
15. Indemnification
You agree to fully indemnify, defend, and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use or misuse of the Website, the Content, or the Services; (b) your breach of these Terms or of any applicable law; (c) your infringement of any intellectual property or other rights of any third party; (d) any decision taken or action implemented by you based on the Content or any deliverable; or (e) any material or information submitted by you.
16. Confidentiality
Any confidentiality obligations between the parties in relation to a consulting engagement shall be as set out in the applicable Engagement Agreement. The Company shall not be liable for any disclosure of information transmitted by you through unsecured channels, including email or website contact forms.
17. Force Majeure
The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, strikes, governmental actions, power or internet failures, cyber-attacks, or failures of third-party platforms and service providers.
18. Termination
The Company may, at its sole discretion and without any liability, suspend or terminate your access to the Website or any part thereof at any time, with or without cause and with or without notice. Clauses which by their nature are intended to survive termination — including clauses on intellectual property, disclaimers, limitation of liability, indemnification, and governing law — shall survive.
19. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Subject to the arbitration clause below, the courts at Ghaziabad, Uttar Pradesh, India shall have sole and exclusive jurisdiction over all disputes arising out of or in connection with these Terms or the Website.
Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably. Failing amicable resolution within thirty (30) days, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by the Company. The seat and venue of arbitration shall be Ghaziabad, Uttar Pradesh, and proceedings shall be conducted in English. The award shall be final and binding.
20. General Provisions
Entire Agreement: These Terms, together with the Privacy Policy and any applicable Engagement Agreement, constitute the entire agreement between you and the Company regarding the Website.
Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No Waiver: The Company’s failure to enforce any provision shall not constitute a waiver of that or any other provision.
Assignment: You may not assign these Terms. The Company may assign or transfer its rights and obligations without restriction.
No Agency: Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and the Company.
21. Changes to These Terms
The Company reserves the right to amend, modify, or replace these Terms at any time at its sole discretion and without prior notice. The updated Terms will be effective immediately upon posting on the Website. Your continued use of the Website after any change constitutes your binding acceptance of the revised Terms. You are responsible for reviewing these Terms periodically.
22. Contact and Grievances
For any questions, concerns, or grievances regarding these Terms or the Website, please contact:
Company: CGR INFO SERVICES PVT LTD
Registered Office: Sector 15/418, Vasundhara, Ghaziabad, Uttar Pradesh, India
Email: Gaurrang@cgrbrands.com
We will endeavour to acknowledge and address grievances within the timelines prescribed under applicable law.