PRIVACY POLICY
Privacy Policy
Effective Date: 8 August 2026
1. Introduction
This Privacy Policy (“Policy”) describes how CGR INFO SERVICES PVT LTD, having its registered office at Sector 15/418, Vasundhara, Ghaziabad, Uttar Pradesh, India (“Company”, “CGRbrands”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects the personal data of visitors and users (“you”, “your”) of the website https://cgrbrands.com (the “Website”).
This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), to the extent applicable.
By accessing or using the Website, or by submitting any personal data to us, you expressly consent to the collection, use, storage, processing, and disclosure of your personal data in accordance with this Policy. If you do not agree with this Policy, please do not use the Website or provide us any personal data.
2. Information We Collect
A. Information you provide directly:
Contact details such as name, email address, phone number, company name, and designation, when you fill contact forms, book a strategy call, register an account, subscribe to updates, or communicate with us;
Business information you choose to share with us in enquiries or during pre-engagement discussions;
Billing details necessary to raise invoices (excluding payment instrument details, which are handled by the payment gateway).
B. Information collected automatically:
Device and usage data such as IP address, browser type, operating system, pages visited, time spent, referral source, and general location, collected through cookies and similar technologies;
Analytics data collected through the website platform (GoDaddy Website Builder) and any analytics tools deployed on the Website.
C. Information from third parties:
Payment confirmation data from our payment gateway (Razorpay);
Information from platforms you use to interact with us, such as LinkedIn or YouTube, subject to their own policies.
We do not knowingly collect sensitive personal data (such as financial account details, health data, or biometric data) through the Website, and we request that you do not submit such data through contact forms or email.
3. How We Use Your Information
We use personal data for the following purposes:
To respond to your enquiries, provide requested information, and schedule consultations;
To provide, administer, and improve our services, training programs, and digital content;
To process payments, raise invoices, and maintain accounting and tax records;
To create and manage user accounts and provide access to downloads or purchased content;
To send service communications, and — where you have consented or not opted out — newsletters, insights, and marketing communications;
To analyse Website usage, improve content and user experience, and maintain security;
To comply with legal obligations, enforce our Terms and Conditions, and protect our rights, property, and safety.
4. Legal Basis and Consent
We process your personal data on the basis of: (a) your consent, which you provide by voluntarily submitting your data or continuing to use the Website; (b) performance of a contract or steps taken at your request prior to a contract; (c) compliance with legal obligations; and (d) legitimate uses as recognised under the DPDP Act.
You may withdraw your consent at any time by writing to us at Gaurrang@cgrbrands.com. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal, and may result in our inability to provide certain services to you. The consequences of any such withdrawal shall be borne solely by you.
5. Cookies
The Website uses cookies and similar technologies to enable core functionality, remember preferences, and analyse traffic. A cookie notice is displayed on the Website, and by continuing to use the Website you accept our use of cookies.
You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of parts of the Website, for which we accept no responsibility.
6. Payments
All online payments are processed by third-party payment gateway providers (currently Razorpay). Your card, banking, UPI, and other payment instrument details are collected and processed directly by the payment gateway on its own systems and are governed by its privacy policy and terms. We do not collect, store, or have access to your payment instrument details, and we expressly disclaim all responsibility and liability for the acts, omissions, security practices, or data breaches of any payment gateway, bank, or financial institution.
7. Sharing and Disclosure of Information
We do not sell or rent your personal data. We may share personal data only in the following circumstances:
With service providers and processors who support the operation of the Website and our business (such as website hosting — GoDaddy, payment processing — Razorpay, email and communication tools, and analytics providers), strictly for the purposes described in this Policy;
With professional advisers such as auditors, accountants, and lawyers, where reasonably necessary;
With governmental, regulatory, or law enforcement authorities where required by law, court order, or legal process;
In connection with a merger, acquisition, restructuring, or sale of all or part of our business; and
With your consent or at your direction.
Third-party service providers process data under their own policies and controls. To the maximum extent permitted by law, we shall not be responsible or liable for the acts, omissions, or data practices of any third party.
8. Third-Party Links and Platforms
The Website contains links to third-party websites and platforms, including Udemy, YouTube, LinkedIn, and Razorpay. This Policy does not apply to those platforms. We do not control and are not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policies of every third-party platform you visit. Any data you provide to a third party is provided entirely at your own risk.
9. Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Policy, to comply with legal, accounting, and tax obligations, to resolve disputes, and to enforce our agreements. Thereafter, data is deleted or anonymised in accordance with applicable law.
10. Data Security
We adopt reasonable security practices and procedures appropriate to the nature of the data we handle, consistent with applicable law, including the use of reputed hosting and service providers. However, no method of transmission over the internet or method of electronic storage is completely secure.
While we take reasonable measures to protect your personal data, we cannot and do not guarantee absolute security. To the maximum extent permitted by applicable law, the Company shall not be liable for any unauthorised access, hacking, cyber-attack, data breach, loss, or disclosure of data arising from events beyond our reasonable control or from the acts or omissions of third-party service providers, or from your own acts or omissions (including sharing of credentials or use of unsecured networks). You transmit all data to us at your own risk.
11. Your Rights
Subject to applicable law (including the DPDP Act), you have the right to:
Access a summary of the personal data we hold about you and the processing activities undertaken;
Request correction, completion, or updating of inaccurate or incomplete personal data;
Request erasure of your personal data, subject to legal retention requirements;
Withdraw consent for processing, as described in Section 4;
Nominate another individual to exercise your rights in the event of death or incapacity; and
Raise a grievance regarding the processing of your personal data.
To exercise any of these rights, write to us at Gaurrang@cgrbrands.com with sufficient details to verify your identity. We will respond within the timelines prescribed under applicable law. We may decline requests that are manifestly unfounded, excessive, or contrary to legal obligations.
12. Children’s Privacy
The Website and our services are intended for business users and persons aged eighteen (18) years or above. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take reasonable steps to delete such data.
13. International Data Transfers
Our service providers (including hosting and email providers) may store or process data on servers located outside India. By using the Website, you consent to such transfer, storage, and processing, subject to applicable law.
14. Marketing Communications
Where you have provided your contact details, we may send you insights, newsletters, event invitations, and information about our services. You may opt out at any time by using the unsubscribe option in our communications or by writing to Gaurrang@cgrbrands.com. We will continue to send you non-marketing service communications where necessary.
15. Changes to This Policy
We reserve the right to amend or update this Policy at any time at our sole discretion and without prior notice. The updated Policy will be effective immediately upon posting on the Website, and your continued use of the Website constitutes acceptance of the revised Policy. Please review this page periodically.
16. Grievance Officer and Contact Details
In accordance with applicable Indian law, any grievance or query relating to this Policy or the processing of your personal data may be addressed to:
Grievance Contact: Gaurang Govind
Company: CGR INFO SERVICES PVT LTD
Registered Office: Sector 15/418, Vasundhara, Ghaziabad, Uttar Pradesh, India
Email: Gaurrang@cgrbrands.com
We will endeavour to acknowledge and resolve grievances within the timelines prescribed under applicable law.
17. Governing Law
This Policy shall be governed by the laws of India. Subject to applicable law, the courts at Ghaziabad, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or relating to this Policy.